Blackline Module and Request Type Definitions – NBCU R2R

Blackline Module	Category	Request Type	Definition
Accounts	Account Recon Grouping	Create new group reconciliation	These cover requests for creating new account recon group, adding, or removing Co Code + GL account in an existing grouping, or re-grouping of account recons. You can include as part of this request the related account setting & role assignment related to the requested account to be grouped or regrouped as a single ticket request. If you need to add and remove GL accounts on the same account group, you can either select "Add GL account in group reconciliation" or "Remove account in group reconciliation" as a single ticket request. For mass update of account grouping or high volume of new account grouping, please use the "Accounts>Data import request (Bulk Changes)" request type.
		Add GL account in group reconciliation
		Remove account in group reconciliation
	Account Recon Setting	Edit account reconciliation setting	This covers request for any changes on account recon setting such as but not limited to: Preparer/Approver/Reviewer Frequency Key/Non-key designation Risk rating (e.g., Monthly (High), Quarterly (Medium), or Annual (Low)) Zero-balance account set-up Auto-certification limit (e.g., Monthly recon = 11, Quarterly recon = 3, etc.) Account Recon template (e.g., Amortization, Bank Item, General Listing, etc.) Dual level review option Team account assignment
	Account Recon Role Assignment	New role assignment	These cover requests for assignment of new user or changing user role (e.g., Preparer, Approver, Reviewer, etc.) to certain individual or group account reconciliation. This also includes request to temporarily assign User as Preparer/Approver/Reviewer on an account (e.g., temporary assignment as approver of a back-fill resource to an employee who went on medical leave). Account Recon roles can be assigned either by your BU Local Admin or by opening Zendesk request to Blackline Admin CoE team.
		Edit role assignment
		Edit temporary role assignment
	Account Recon Mass Update	Data import request (Bulk Changes)	This covers request for mass/bulk account recon maintenance in Blackline that requires System Admin to use data import template to upload high volume changes in Blackline. You can use this request type to request System Admin for the data import template to be used to upload the bulk update in Blackline.
	Account Recon Decertification	Account Decertification	This covers request for account recons that are fully certified, but user need to decertify. When user request decertification, this can be approved either by your BU Local Admin or by opening Zendesk request to Blackline Admin CoE team.
Users	Blackline User Access	New user access	All new, edit, or removal of user access needs to be requested thru SailPoint. Any user access request ticket in Zendesk will be re-directed to SailPoint portal. Refer to the SailPoint Quick Reference (in the Zendesk Guide section) on how to request user access in SailPoint.
		Edit user access
		Remove user access
		User reactivation
	Blackline Team Account	Create new team	This covers request for creation or removal of a Team Account. Creating a "Team" account in Blackline enable users to share responsibility for completing their work within Blackline whether it is Account Recon, or Task. Work responsibilities within BlackLine are assigned to a primary Preparer, Approver, and Reviewer (if a Reviewer is required). When the primary user is not available, anyone that is member of the Team (with the right access) is able to complete the assignment. Although, as a control, Blackline has a built-in control that does not permit you to be assigned multiple roles on the same account or task.
		Remove user to a team account
		Add user to a team account	This covers request to Blackline Admin to add or delete a Team Account in User account.
	SailPoint Workgroup	Create new workgroup	Workgroup is a grouping of identities within IdentityIQ (SailPoint). SailPoint workgroups are primarily used for certain group of people who share responsibility for managing access and permissions for many users. For this request type, this covers only the request to create, edit, remove Blackline related workgroup. Any other application workgroup should be raised directly with SailPoint team. Example of SailPoint workgroup is Entitlement Owner, Role Owner, Application Owner.
Task	Task Management	Create new task	These cover requests to create new, edit existing, or close an existing task in Blackline. Task Management provides automated task lists, assignments, and workflows - all in Blackline. For mass update of account grouping or high volume of new account grouping, please use the "Task>Data import request (Bulk Changes)" request type.
		Closing task
		Edit task settings
	Task Mass Update	Data import request (Bulk Changes)	This covers request for mass/bulk task maintenance in Blackline that requires System Admin to use data import template to upload high volume changes in Blackline. You can use this request type to request System Admin for the data import template to be used to upload the bulk update in Blackline.
	Task Role Assignment	Edit task role assignment	These cover requests for assignment of new user or changing user role (e.g., Preparer, Approver, Reviewer, etc.) to certain task in Blackline. This also includes request to temporarily assign User as Preparer/Approver/Reviewer on an account (e.g., temporary assignment as approver of a back-fill resource to an employee who went on medical leave).
	Task Role Assignment	Task temporary role assignment
Matching	Transaction Matching	Create pass rule	Use this request type to request creation, edit, or inactivation of transaction matching's pass rules. The pass rules define fields and grouping used to create matches between transactions. Pass rules need to be created within match set and only operates on the data sources within the match set. The System Admin will work closely with the Requestor in creating/editing/inactivating the pass rule, test it in Sandbox and moving to production. Note that the Requestor is expected to provide all the detailed information for the System Admin to create/edit pass rules.
		Edit pass rules
		Remove pass rules
Organizational Structure	Organizational Structure	Edit entity level	This covers request for any new Company Code or Entity (BU/Sub-BU) that needs to be added in Blackline Organizational Structure. Once the Co Code or Entity has been successfully added, Blackline Admin can start importing accounts under this new created entity.
General	General	General Inquiry	Use this type of request for any questions you have to Blackline Admin CoE team. This can be inquiry ion Blackline functionality, Account Recon policy, how to navigate Blackline, or technical questions.
		Blackline new user training	All new Blackline user requires to complete the Blackline online training. Use this request type to request the Blackline Admin CoE team to push the online training to the new user.
		Report system issue	Use this request type to report and ask assistance for Blackline system issue such as system outage, production/Sandbox issue, access issue, etc.