Zendesk End User Guide
- Blackline Module and Request Type Definitions
- How to submit Blackline request ticket in Zendesk?
- What should I put under “Request For” and “SSO number” fields if I am requesting for multiple users?
- Can I put multiple request types under the Description section of the form and submit as one single ticket?
- What if I have multiple GL accounts and/or accounts with different Co Codes that I need to group? Do I need to open Zendesk ticket per GL account/Co Code?
- What should I do if I do not receive any response or update on my ticket after 3 business days?
- Why is my ticket closed after 7 calendar days without resolution?
- What priority level should I select when I am reporting a Blackline system issue?